Right of withdrawal

Cancellation policy

In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for a purpose that cannot be attributed to a commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You may revoke your contractual declaration within 14 days of receipt of the goods without stating reasons in text form (e.g. letter, fax, email) or - if the item is handed over to you before the expiry of the period - by returning the item. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paras. 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our obligations pursuant to § 312g para. 1 sentence 1 BGB (German Civil Code) in conjunction with Article 246 § 3 EGBGB (Introductory Act to the German Civil Code). To comply with the cancellation period, it is sufficient to send the cancellation or the item in good time. The cancellation must be addressed to:

Aktivamed GmbH
Theodor-Schwann-Str. 24
50735 Cologne
Germany
E-mail address: shop@aktivamed.de

Consequences of revocation

In the event of an effective cancellation, both parties must return the services received and surrender any benefits derived (e.g., interest). If you are unable to return the service received in whole or in part, or only in a deteriorated condition, you may be required to compensate us for the value. You only have to compensate us for the deterioration of the item if the deterioration is due to handling of the item that goes beyond checking its properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. Items that can be sent by parcel post are to be returned at our risk. You are responsible for the return shipping costs if the delivered goods correspond to those ordered and if the price of the returned item does not exceed EUR 40.00, or if, in the case of a higher price, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins upon dispatch of your cancellation notice or the item; for us, it begins upon receipt.

End of the cancellation policy

  1. Please avoid damage and contamination. Please return the goods to us in their original packaging, if possible, with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods against transport damage to avoid claims for damages caused by inadequate packaging.
  2. Please return the goods to us as an insured parcel and retain the delivery receipt. We will also be happy to reimburse you for the postage costs in advance upon request, provided you are not responsible for them.
  3. Please call us at +49 (0) 221 7522609 before returning the item to notify us of the return. This will allow us to allocate the products as quickly as possible.
  4. Please note that the modalities mentioned in paragraphs 1 to 3 above are not a prerequisite for the effective exercise of the right of withdrawal.
  5. You shall bear the regular costs of return if the price of the item to be returned does not exceed EUR 40.00 or if, in the case of a higher price of the item, the purchase price or a partial payment has not yet been made at the time of cancellation, unless the goods delivered do not correspond to those ordered.

This cancellation policy is based on a model copyrighted by: HÄRTING Rechtsanwälte, www.haerting.de, vertragstexte@haerting.de Chausseestraße 13, 10115 Berlin, Tel. (030) 28 30 57 40, Fax (030) 28 30 57 44